RETURNING E-BOUTIQUE PURCHASES
Change of mind returns
If you change your mind, you can request a refund, exchange or e-Boutique credit. We happily accept returns and exchanges on full priced items, within 7 days of receiving the product, any returns after the 7days window will not be accepted (sorry!). All returns must be in the original condition as sent. The item must not be worn, altered or washed, and must have its original tags attached.
If you would like to return or exchange an item, please notify us by email at ‘firstname.lastname@example.org’.
Items must be returned within 7 days of receiving the order. Returns after this date cannot be accepted. For hygiene reasons, we do not offer returns on lingerie or earrings. We are unable to offer returns on eVouchers or e-Boutique credit.
Please consider sale purchases carefully, as we do not offer refunds, exchanges, store credit on these items. Sale items will only be accepted if the merchandise is faulty or wrongly described.
At ALURA, we pride ourselves on our quality craftsmanship and quality fabrics, however we understand that there may instances where you need to return an item purchased from our eBoutique. In the instance that you receive an item that is faulty or wrongly described, you may choose to receive a refund, an exchange for an other item, or store credit. Please be advised that all faulty returns are assessed by our Quality Management team. This policy does not exclude or replace your rights under any applicable law.
Refunds for faulty or wrongly described merchandise will be processed once ALURA has inspected and accepted the return, using the original tender type. Debit and credit card returns must be processed against the exact card used to complete the original purchase.
How to return eBoutique purchases
Please contact us by email at email@example.com for approval of the return and issue of a Return Authorisation number (RA#). Returns without a valid Returns Authorisation number will not be accepted.
Once you have the RA number, you can complete the eBoutique Return Slip. Please send the item, the completed eBoutique Return Slip, and a copy of your receipt to our head office as advised.
ALURA is not liable for the loss of an item which is being returned, so please securely package and return the your using registered mail. We are not responsible for any items that are returned to us by mistake or without an RA number.
If you are returning a faulty, damaged or incorrect item, we will reimburse any reasonable postage or shipping costs where you can provide us with proof of those costs. We are unable to offer free delivery for ‘change of mind’ returns or exchanges.
Please allow up to two weeks in Australia and New Zealand and up to four weeks for regions outside of Australia or New Zealand for your return to arrive at our returns center. Once we have accepted and processed your return, we will notify you via email, using the email address provided with your original online order. Once the refund has been processed, depending on your card issuer, it can take up to 10 business days for the funds to show in your account.
TAX & IMPORT DUTIES
Orders delivered outside Australia may be subject to customs duty, import fees and taxes, including GST. All International orders are sent DDU, Delivery Duties Unpaid, all customs duties and taxes internationally are subject to customer's own expense, for more information on duties and taxes, please contact your local customs office.